Store Service Advisor; Part-Time

STORE SERVICE ADVISOR - PART-TIME - NEWCASTLE

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

• Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• Support the store team in its combined efforts to maximise sales and heighten Company profile.
• Outwardly display exemplary service techniques driving excellence of service as a basic standard.
• Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• Handle all financial transactions professionally assuming accountability for accuracy.

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

• 28 days holiday (pro-rata including bank holidays)
• 16 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don’t worry if you don’t hit every criteria, we’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.