Store Service Advisor

Store Service Advisor – Full-Time – Newcastle

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base;

whilst exceeding customer and Company expectations at every level.

• Network among the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• Support the store team in its combined efforts to maximise sales and heighten Company profile.
• Outwardly display exemplary service techniques driving excellence of service as a basic standard.
• Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• Handle all financial transactions professionally assuming accountability for accuracy.

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

• 28 days holiday (pro‑rata including bank holidays)
• 40 hours per week
• Birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.