Retail Advisor

About the Role

As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.

You’ll receive a competitive hourly rate of £13.45.

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2‑day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award‑winning employee network groups that champion allyship, connection and inclusion across the business.

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast‑paced retail environment.

What matters most in this role is mindset. If you’re customer‑focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.

• Discounts on broadband, TV and mobile.
• Cycle2
  
  Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O₂ Priority.

• Benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.

We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.

Location:

Newcastle.