Assistant Manager

Location: Newcastle Upon Tyne

Overview Assistant Manager Here at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, youll be the perfect partner in setting up the store for success. A bit about the role Working closely with the Store Manager, youll help make sure that everything about the store is efficient and effective.

That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun. What's involved? Becoming a brand ambassador and helping us shine Leading the team to deliver an unbeatable coffee experience for every customer Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more Monitoring the store KPI report and translating it into daily and weekly actions Managing, growing, coaching, supporting and delegating to the team all that lovely people stuff A bit about you A passion for coffee and people is just start of what were looking for.

What else makes a great Assistant Store Manager? A love of the brand and excitement to be a part of it Top notch customer service skills Supervisory/management experience and a background in hospitality or retail Barista Maestro accredited Equal love of teaching and learning there are so many ways to help each other grow Ability to engage your team be inspiring, empowering, honest, open and always there Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment.

Professional and polished, always presenting yourself in line with brand standards and ready for every shift. Reliability to step into the Store Managers very cool shoes in their absence What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
Competitive Salary Package Yearly managerial performance bonus scheme 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Package (Including Bank Holidays) Refer a friend scheme and receive £150 per candidate (T&Cs apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities:
Hampers for Workiversarys, Store of the Month, Customer Feedback Award and Achievement Awards. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 15th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great!

Goldex Investments Group Ltd, established in 2005, is one of the UKs largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspas Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500 staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand.

Known for award-winning excellence and career development, Goldex also champions community support—donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000 children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people-first culture. Learn more  
* This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.