Team Member, Retail

We are excited to be launching a brand-new My 1st Years concession at Fenwick Newcastle
, and we are looking for enthusiastic, friendly and customer-focused Team Members to join us.

This is a fantastic opportunity to be part of the launch of our new concession and help create a great experience for our customers.

We are looking for people who are passionate about providing excellent customer service, enjoy working with customers and are confident representing the My 1st Years brand.

We have a number of permanent positions available:

• 1 x Team Member – 37.5 hours per week
• 2 x Team Members – 30 hours per week
• 1 x Team Member – 16 hours per week

• Greet customers and provide a friendly and welcoming service
• Deliver excellent customer service and ensure customers have a great experience
• Approach and engage with customers to drive sales
• Promote the My 1st Years brand and products
• Help customers find the products they are looking for
• Provide advice and guidance on product selection
• Process cash and card payments accurately
• Deal with customer queries and refunds professionally
• Replenish stock and assist with stock control
• Receive and store deliveries
• Keep the concession clean, tidy and well presented
• Ensure products are correctly priced and displayed
• Report any stock discrepancies or issues to the manager
• Work as part of the team to achieve sales targets
• Follow company guidelines and procedures
• Carry out any other reasonable duties required by the business

• Friendly, approachable and engaging personality
• Confident when speaking to and approaching customers
• Previous retail or sales experience is desirable
• Excellent communication and customer service skills
• Helpful, polite and professional
• Basic IT skills
• Able to work well as part of a team
• Comfortable working in a busy retail environment
• Flexible and able to work a variety of shifts, including weekends
• Positive and hardworking attitude

Full training will be provided.