Store Manager - Metro Centre

Newcastle upon Tyne, England, United Kingdom , Permanent

Driven by Britishness as our foundation and London as our inspiration, we have entered a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh’s vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says “I’m interested in character. I want people to see someone and think, ‘they are very All Saints.’ That’s when a brand has a true identity.”

If you want to shape this next chapter, we’d love to talk.

THE ROLE
As Store Manager, you own the All Saints experience in your city. You will lead, coach, and motivate your team to deliver exceptional customer service, exceed sales targets, and turn your store—and surrounding concessions—into a vibrant community hub. Balancing commercial execution with operational excellence, you’ll maximize profit, streamline stockroom operations, and drive local brand engagement.

• Drive Sales & Product Launches:
  Champion exciting new product launches and monthly floor sets, equipping your team with deep product knowledge to capitalize on every trade opportunity.
• Team Leadership & Development:
  Upskill and mentor managers and stylists through regular feedback and annual appraisals, fostering high performance and strict adherence to brand standards.
• Commercial & Operational Ownership:
  Analyze KPI reporting daily to react to trade risks with pace. Oversee payroll, stockroom operations, profit protection, recruitment, and health & safety.
• Community & Partnerships:
  Build strong local relationships and partner with nearby concessions to extend All Saints’ reach beyond store walls.
• Operational Excellence:
  Conduct high-level floor walks, manage employee relations alongside HR, and maintain a benchmark model store.

• Inspiring Leadership &
  
  Coaching:
  
  A proven track record of developing talent, setting high standards, and motivating teams to deliver exceptional customer experiences.
• Commercial & Business Acumen:
  Expertise in analyzing digital reporting metrics to drive sales, manage profit margins, and deliver on customer expectations.
• Brand Ambassadorship: A passion for fashion, dedicated to protecting the brand while upholding identity, product standards, and health & safety.
• Relationship & Influence:
  Strong interpersonal skills to engage local partners, connect with customers, and foster a positive store environment.
• Drive & Adaptability:
  High tenacity to hit ambitious targets, paired with a natural ability to quickly adopt new digital tools and processes.

Our standalone store in the Metro Centre, Newcastle has been open since 2008 and usually trades from 9:00am - 21:00pm (subject to seasonal change). Our store is the smallest All Saints mainline store in the world, but it is still a busy and bustling environment. Our team is a close knit, diverse group with a wide range of interests but we all share a passion for fashion and take pride in our mission to showcase that our brand is for everyone.

Store Location . Approximately a 20 minute journey from Newcastle station.

Our District Manager, Carlotta Annunziata, began her journey as a Stylist in our Camden store 10 years ago. Through passion, performance and development, she built an exceptional retail career and now leads at district level.

At All Saints, many of our leaders started on the shop floor. We invest in potential and create genuine pathways from Store to Studio and beyond.

WE ARE…