Retail Process Manager

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Monday to Friday, however some flexibility may be required depending on business needs

Up to £35,000 per annum, depending on experience

Contract

Hours:

Full time

Location:

Newcastle upon Tyne

Closing Date:

09/11/2026

Job Category:

Head Office

Region / Site:

Head Office

Business Unit:

Retail

We have a great opportunity to join our Central Retail Operations team as a Retail Process Manager.

In this role, you'll lead how our shops work day to day. That includes routines / tasks, cleaning, temperature checks, and the systems and equipment teams use every shift. You'll find out what makes the job harder than it needs to be. Then you'll deliver practical, evidence-led changes that make shop processes simpler and safer, and free up time for teams to focus on customers.

You'll work alongside the rest of the CX & Operations team, so that everything works together in the shop.

You'll need strong operational judgement, analytical problem-solving skills, excellent attention to detail and great organisation skills to lead cross-functional projects from first idea through to rollout.

We can offer you:

• Management Bonus Scheme which is worth up to 10% of your salary
• Pension scheme with matching employer contributions up to 7%
• Colleague discount, up to 50% off our own-produced products
• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• The opportunity to purchase additional annual leave twice a year
• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
• Private Medical Insurance which is free for you and subsidised for your dependants
• Income Protection should you become unable to work due to long-term sickness
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Career progression and learning and development opportunities
• A company who cares about our communities; the environment and being a better business!  to read about The Greggs Pledge
• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

• Lead improvements to how our shops work day to day, including task management, cleaning methods, temperature monitoring and ‘day in the life’ routines
• Use shop feedback, customer insight, audit findings and operational data to identify and prioritise improvement opportunities
• Spend time in shops observing and measuring how tasks are done. Talk with Shop Managers, shop teams and Area Managers to understand the root cause of issues
• Lead practical trials of new equipment, processes…