Customer Success Manager

Location: Newcastle upon Tyne

** Position Overview and Objective
**** Primary Responsibilities and Duties
** Managing a set of corporate customers who are utilizing Arctic Wolf’s Cyber

SOCsolution.

Achieving renewal and expansion targets through consultative selling techniques

Listening to customers and providing feedback to the business.

Ensuring customer satisfaction and delivery of quarterly account reviews.

Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.

Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.

Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source and impact ofissues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternatesolutions when possible.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
** Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
** lists, and we recently took home the
** 2024 CRN Products of the Year
** award. We’re proud to be named a
** Leader
* * in the
** IDC Market Scape
** for Worldwide Managed Detection and Response Services and earning a
** Customers' Choice
** distinction from
** Gartner Peer Insights**. Our
** Aurora Platform
** also received
** CRN’s Products of the Year
** award in the inaugural
** Security Operations Platform
** category. We proudly are a
** UK Great Place To Work
** multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for an Customer Success Manager**, based in Newcastle
** to be part of making this happen.

Creating and managing automated processes to effectively forecast and communicateat-risk customers; build risk mitigation plans to retain such accounts.
** Key Skills
** The ability to be flexible and work in a rapidly changing environment is required.

Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.

Fanatical devotion to customer service, business quality, and data security.

Thinks out-of-the-box and energizes others with passion, quality, and commitment.
** Key Competencies
** Minimum Qualifications 5+ years of demonstrated success in a sales role, preferably in a technologyorganization.

Field sales experience strongly desired
** Preferred Qualifications
** Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

If located in a company office, often requires the mobility to physically navigate the  the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).Travel Requirements Typically 10% or less of business travel
** Our offer:
** All wolves receive compelling compensation and benefits packages, including:
* Equity for all employees
* 28 days annual leave, 8 bank holidays and paid volunteering days off
* Pension plan employer match
* Training and career development programs
* Robust Employee Assistance Program (EAP) with mental health service
* Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
* Fertility support and paid parental leave

We celebrate unique perspectives by creating a platform for…