Customer Account Manager

Job Description

Reporting to the Customer Account Management Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in the UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across the designated account base. The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organization in an appropriate manner and that each customer has an account management plan focused on increasing product penetration and gaining customer longevity.

The successful candidate will take direction from the Customer Account Management Manager, which includes achieving revenue targets, in-year new business and additional product penetration targets as well as ensuring customer attrition is minimized.

• Achieve set monthly targets in respect of sales and accounts retained.
• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of revenue & in-year new business.
• Achieve and deliver on key KPI’s as set out by line manager.
• Update the CRM systems with the outcome and success of each communication with the customer.
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

• Drive for results

  Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

• Collaboration

  Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

• Agility & Innovation

  Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

• Talent Development & Engagement

  Provides others with a clear direction;
  Sets appropriate standards of behaviour;
  Delegates work appropriately and fairly;
  Motivates and empowers others;
  Provides staff with development opportunities and coaching;
  Recruits staff of a high calibre.

• Risk Management

  Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

• Ethics and Trust

  Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

• Leaving Certificate or equivalent as standard

• At least 1 years’ experience in a customer account management role in a sales driven environment.
• Evidence of consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
• Excellent time management and organisational…