Membership Growth Manager

Based: Newcastle (covering the North of the region) plus hybrid working

Department: Membership

Contract: Permanent

Working Hours: 35 hours per week, Mon-Fri

The Membership Growth Manager plays a vital role in supporting the Chamber’s ambitions by helping to deliver effective acquisition strategies, nurturing prospective members, and ensuring a smooth onboarding experience.

The postholder will manage early‑stage prospecting, support the full sales cycle, and take a lead role in coordinating and attending events within their area to drive visibility and engagement. Working closely with the Senior Membership Growth Manager, marketing and account management teams, they will help shape compelling value propositions and contribute to membership targets.

• Support the Senior Membership Growth Manager delivering the membership sales strategy across priority sectors.
• Conduct research to identify prospective members and new lead opportunities.
• Build, maintain and update a strong pipeline through outreach, follow‑up and networking.
• Hold high‑quality conversations with prospects, clearly articulating the Chamber’s value.

• Take the lead on events within geographical area, including:
• Booking onto relevant internal and external events
• Coordinating attendance and preparing materials
• Representing the Chamber professionally at events
• Using events strategically to generate leads and build relationships
• Provide insight from events to help refine approaches and improve engagement.

• Deliver confident, compelling presentations and membership overviews to prospective members.

• Build strong relationships with prospective members throughout the sales cycle.
• Ensure a smooth transition from prospect to new member, supporting onboarding activities.
• Maintain regular contact with new members to ensure early engagement and satisfaction.

• Work closely with marketing, account management and member services to ensure a joined‑up approach to acquisition and onboarding.
• Share insight from conversations, events and market activity to support proposition development.

• Stay informed on industry trends, competitor activity and best practice to help refine approaches and maintain a competitive edge.

• Minimum of 5 GCSEs (or equivalent), including Maths and English.

• Strong relationship‑building and communication skills, particularly the use of telephone and email.
• Experience in business development, membership, customer engagement or similar.
• Ability to plan, organise and prioritise workload effectively.
• Confident presenting to a range of audiences.
• Target‑driven with the ability to meet performance expectations.
• Strong negotiation and interpersonal skills.
• Proficient in CRM systems and Microsoft Office.
• Ability to work collaboratively across teams.

• Ability to work flexibly across locations and hours when required.
• Comfortable working independently and as part of a team.
• Enthusiasm for supporting the North East business community.

We have a great culture at the Chamber and supporting a healthy work life balance is important to us. We actively promote a professional, engaging, friendly and supportive environment, with our people and our members at the heart of everything we do.

We offer several benefits including:

• 25 days annual leave, increasing each year of service, up to 30 days plus public holidays each year.
• Additional days leave on your birthday.
• Life assurance four‑times basic salary.
• Contribution to one professional membership each year.
• Employee assistance programme.
• A motivating, encouraging environment to work, based out of our modern offices in Newcastle city centre and on the edge Durham city centre with on‑site car parking.
• Flexible working supporting work life balance, with a mix of home and office working.
• Salary exchange pension scheme with 4% Chamber contributions.
• Long service and colleague awards.
• Salary sacrifice schemes, such as: cycle to work and car leasing.
• Health cash plan paid by the Chamber and provided by Westfield Health.
• Colleague events including summer social and Christmas party.