Sales & Retentions Advisor

Sales & Retentions Advisor | Fixed-Term Contract £27,976 per annum + Commission The B2C Sales Team

Our B2C Sales Team works across both OUB & Fused and is core to our ambitious growth plans. We’re planning to add new advisors to the team monthly. The team is responsible for acquiring new customers and retaining those who currently have contracts with us.

You will join one of our three sub-teams:

• Notify Team: Informs new tenants, on behalf of our Notify clients, who their utility suppliers are and presents the OUB package offering. This team focuses on the rental market.

• SSU (Self Sign Up) Team: Follows up on quotes created via the OUB and Fused websites where they've identified they're moving home, created a quote but haven’t yet completed sign up.

• Retentions Team: Reaches out to customers who are looking to cancel or have their contract up for renewal to retain them.

No matter the sub-team, all advisors are confident in their ability to promote the benefits of OUB and Fused and close the deal.

This is an outbound role, so you’ll spend a lot of the time on the phone speaking to potential and existing customers, representing OUB and Fused. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.

Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources, so we’ve used the average across the three to give you an idea of what success looks like:

• 50 - 60 outbound calls per day
• 3 hours of talk time per day
• Sales closed/packages saved 2-3 per day

Target Driven: You’re motivated to work towards ambitious targets and KPIs.

Resilient: You can bounce back from difficult days or challenging calls and not let it affect your motivation. Even when faced with a high volume of 'no' answers, maintain your resilience and immediately focus on the next call.

Coachable: You’re open to feedback from call coaching, training, and check-ins, and proactively act upon these to improve.

Organised: Your admin skills are on point for managing your pipeline, creating deals, and responding to emails.

Autonomous: You’re capable of carrying out tasks independently, managing your own workload, and maintaining a strong pipeline to achieve KPIs.

As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £27,976

Commission paid monthly when you hit your targets

£2000 per year in bonuses paid to the full company if we achieve our shared objectives

The working hours for this role are 10am until 6pm, Monday to Friday from our office in Ouseburn.