Product Genius

Product Genius - Paul Rigby Ltd

Location: Leicester, Leicestershire, United Kingdom

Salary: £25,000 to £31,000 per annum

Employment type: Full-time, Permanent

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive experiences to our customers. As a leader in the industry, our success depends on passionate and knowledgeable individuals who thrive in a fast‑paced, customer‑focused environment. We are currently seeking a dynamic Product Genius to join our Leicester team who can also be showroom host and play a pivotal role in connecting customers with the perfect vehicle.

As a Product Genius/ Showroom Host, you will be the friendly face and expert guide for visitors to our showroom. Your enthusiasm for automotive products, combined with excellent interpersonal skills, will ensure every customer receives a memorable and informative experience. This role is integral to driving sales and fostering lasting relationships with our clientele.

• Welcome and engage customers as they arrive in the showroom, creating a warm and professional first impression.
• Provide expert product knowledge on our range of vehicles, features, and specifications tailored to individual customer needs.
• Demonstrate vehicle technology and innovations clearly and confidently to enhance customer understanding and interest.
• Assist customers in exploring available options and configurations to help them make informed purchasing decisions.
• Collaborate closely with the sales team to ensure a seamless customer journey from enquiry to sale.
• Maintain showroom presentation standards, ensuring vehicles and displays are clean, organised, and inviting.
• Keep up to date with the latest automotive trends, product launches, and industry developments.
• Handle customer enquiries both in person and via telephone or email with professionalism and promptness.

• Previous experience in a customer‑facing role, ideally within the automotive or related retail sector.
• Strong passion for cars and automotive technology, with a keen interest in staying informed about the industry.
• Excellent communication and interpersonal skills, able to build rapport quickly and effectively.
• Confidence in presenting product information clearly to diverse audiences.
• Organised and attentive to detail, capable of managing multiple customer interactions smoothly.
• Ability to work well both independently and as part of a team in a dynamic environment.
• Proficient with basic IT tools and systems used in showroom operations.
• Full UK driving licence is preferred.

• Competitive salary package of £25,000 to £31,000 per annum.
• Permanent, full‑time role with opportunities for professional development.
• Discounts on vehicles and automotive services.
• Supportive team environment with a strong focus on employee wellbeing.
• Access to training and career progression within a reputable automotive company.
• Holiday entitlement and pension scheme.