Customer Success Manager

Location: Newcastle upon Tyne

## Customer Success Manager Apply locations:
UK - Newcastle time type:
Full time posted on:
Posted Todayjob requisition :
R56504
**** Empower Construction Success as Our Next Customer Success Manager!
**** Are you ready to champion customer value and drive digital transformation across the UK construction landscape? Trimble is looking for a proactive, growth-minded Customer Success Manager to nurture strong client partnerships, accelerate SaaS onboarding, and help industry leaders fully realize the power of Trimble Construction One.
***
* About Us:

**** Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
**** AECO:
**** Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
**** What Makes This Role Great:
**** In this role, you will transcend traditional account management by acting as a high-impact advocate and product champion, directly orchestrating the post-sale customer journey for Trimble Construction One and helping critical businesses evolve through digital transformation.
**** Key Exciting Responsibilities:
***** Coordinate the end-to-end post-sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one
* Fostering the continuous health of your portfolio through value-focused business reviews, collaborative action plans, and proactive utilization planning
* Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams
* Partner directly with cross-functional product teams and subject matter experts to translate client feedback into future platform enhancements
**** Essential

Skills & Experience:

***** Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms
* Strong relationship-building skills with a demonstrated ability to foster trust with decision-makers, executive sponsors, and software users
* Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem-solving
* Excellent organizational habits, showing a clear ability to prioritize and execute multiple customer initiatives in a fast-paced setting
**** Bonus Points For:
***** Direct software proficiency with Salesforce, G-Suite, or specialized customer success tools like Gainsight
* Additional language skills or deep operational familiarity with construction enterprise management workflows
**** Logistics:
*******
* Location:

**** Newcastle upon Tyne - Four Days in Office
**** Travel Requirement:
**** 10%
**** Why You'll Love Working With Us:
**** At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
**** You'll work on projects that truly matter:
**** Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
**** Collaborate with like-minded people:
**** Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your…