Account Manager

Account Manager – Managed Service Provider (MSP)

Newcastle | Hybrid Working | £35,000–£45,000 DOE + £25k–£30k OTE (uncapped, Year
1) and rising annually

We're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts. This is a relationship-first, revenue-driving role, not cold-calling new business, but expanding and protecting what we've already won.

• Own a book of existing MSP client accounts, acting as their primary commercial point of contact
• Identify upsell and cross-sell opportunities across our managed services, cloud, security, and infrastructure offerings
• Build long-term, trusted relationships with client stakeholders (IT Managers, Ops Directors, business owners)
• Conduct regular account reviews, renewals, and contract negotiations
• Work closely with technical and delivery teams to ensure client satisfaction and retention
• Hit and exceed revenue growth targets across your portfolio

• Proven account management experience within an MSP, IT reseller, or technology services environment
• Strong commercial acumen, comfortable owning revenue targets and having pricing/contract conversations
• Excellent relationship-building and communication skills
• Understanding of core MSP services (managed IT, cloud, cybersecurity, connectivity)
• Self-motivated, organised, and able to manage a varied portfolio independently

• Base salary £35,000–£45,000 (dependent on experience)
• £25,000–£30,000 OTE in Year 1, with commission structure increasing year on year
• Uncapped commission
• A genuine career path within a growing MSP