Sales Associate Retail; FEN Fenwick Concession

Job Title:

Sales Associate

Location:

Fenwick Newcastle

Hours:

Full time (40 hours) and Part Time (24 & 16 hours) Reporting To:
Concession Manager Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.

We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Sales Associate role is an exciting opportunity to help deliver exceptional service in our retail spaces. As a member of our boutique team, you bring our world to life for every client who walks through the door. Your day is a blend of meaningful client connection and commercial focus: you'll welcome and style clients with genuine warmth, share the stories behind our craftsmanship, and take pride in the details that make each visit feel effortless and memorable.

You'll work as one team and take real ownership of your goals and the experience you create.

• Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at home

• Share expert product knowledge with elevated language and inspiring storytelling, bringing the MV brand and our responsible craftsmanship to life

• Style clients confidently to find their perfect look

• Address questions and objections with confidence and close the sale with care

• Create surprise-and-delight moments, capture client details thoughtfully, and build loyal, repeat relationships through personalised, purposeful follow-up

• Proactively introduce MV services and book appointments that keep clients returning

• Focus and drive towards achieving your individual targets and shared team metrics

• Proactively share client feedback and product opportunities with the management team to help grow the business

• Embody our brand values to deliver results

• Deliver in-store services with confidence (Engraving, Monogramming, Welding and Aftercare Services)

• Be a positive presence in an inclusive, energetic and motivating team environment

• Support the wider team wherever needed, communicating clearly and positively with colleagues, management and head office

• Lead by example in embodying our brand values, and welcome feedback as a way to keep growing

• Participate in ongoing training and development to enhance your client experience skills and grow expert product knowledge

• Embody MV luxury standards in your presence, grooming, behaviour and communication

• Bring strong attention to detail to visual merchandising, cleanliness and standards, product management and everyday accuracy

• Follow all MV procedures and policies, staying calm, resilient and action-oriented in busy moments

• Service Excellence & Clienteling:
  You will have a passion for delivering exceptional, personalised client…