Internal Sales Administrator

c £35,000 (dependent on experience) + Benefits

Gloucestershire

Order Processing & Sales Administration | Genuine Progression into Account Management | Fully Office-Based

Our client is a growing, highly specialised UK manufacturer supplying complex, technically demanding products into sectors including defence and aerospace. As the business continues to scale, and with a modern CRM system being rolled out across its commercial team, a newly created opportunity has arisen for an organised, proactive Internal Sales Administrator to join its Account Management function.

This is a central, high-volume, fast-paced role at the heart of the order-to-delivery process, providing the administrative backbone that allows the Account Management team to focus on relationship management and account growth.

• Process incoming customer orders accurately and promptly onto internal systems, ensuring all order details and commercial terms are correctly captured.
• Enter and maintain sales order information on internal systems, including the company's order-loading system and CRM system as it is rolled out.
• Ensure Supply Chain and Production always have clear, timely visibility of material requirements arising from confirmed orders.
• Support Account Managers with internal order status queries and coordination, ensuring a smooth handover of orders from quotation through to fulfilment.
• Maintain accurate, auditable records of orders, amendments and cancellations.
• Identify and flag discrepancies, such as pricing errors, stock shortfalls or delivery risk, escalating promptly.
• Produce regular order status and administrative reports for the Sales and Operations teams.

• Previous experience in sales administration, order processing or customer service within a manufacturing, engineering or technical environment.
• Experience using a CRM, ERP or MRP system for order processing; experience with a well-known CRM platform or a system such as Epicor is welcome.
• High level of accuracy and attention to detail, and genuine comfort with high-volume, repetitive data entry, order books here typically run into the hundreds of jobs each month.
• Good working knowledge of Microsoft Excel (intermediate level or above).
• A confident, proactive communicator, comfortable liaising with Account Managers, Supply Chain and Production colleagues and chasing information internally.
• Calm under pressure, highly organised and process driven.

• c £35,000 base salary, dependent on experience
• Standard company benefits package, including pension and life assurance
• Fully office-based role, Monday to Friday
• Genuine, demonstrated potential to progress into Account Management for the right individual