Global Accounts And Retention Director​/Manager; Spanish Speaker

Food waste costs the world over $1 trillion a year. At Winnow, we're on a mission to change that — bringing AI-powered technology into hospitality kitchens to help eliminate waste at scale, with an ambition to save our clients $1 billion annually.

We started in London in 2013 with a simple belief: technology could make kitchens smarter and food systems more sustainable. Today that belief has grown into a global team spanning the UK, Romania, Dubai, Shanghai, Singapore, Malaysia, North America, and Mexico, working across 90+ countries and 3,500+ sites.

We're proud of the results we help our clients achieve. Names like IKEA, Hilton, Accor, Marriott, IHG, Compass Group, Iberostar, and Mandarin Oriental trust us to cut their food waste by over 50% on average — and when our technology is fully adopted, it reduces pre-consumer waste by 50–70% and delivers food cost savings of 2–8%.

We're building something that matters, and the people who thrive here feel that every day. We're proud to have been named one of The Sunday Times Best Places to Work and ranked #4 in the Food Tech 500 (2025) — recognition of both our innovation and our commitment to building a purpose-led company where people can make a real difference.

Our values sit at the centre of all that we do. If they resonate with you, we'd love to hear from you and for you to help us on our mission.

• People of action - done is better than perfect. We move fast, learn faster
• Equal parts head and heart - we balance passion with pragmatism
• Hungry and humble - we're ambitious about our mission, not our egos
• Bravely honest - we say what we think, respectfully, with colleagues and customers alike
• Bound by food - it's what unites us, and it's what we're fighting for
• People and planet positive - we're leaving both better than we found them

The Global Accounts and Retention Director owns two things: our largest customer relationships, and the standard that keeps every other customer.

On accounts, the role owns the end to end commercial relationship and growth strategy for our top global accounts. It is the single point of accountability on those named accounts: the account plan, expansion, renewal, and a consistent senior relationship. Regional teams continue to own local delivery.

On retention, the role owns the group standard: how account health is measured, how ownership is assigned across the customer lifecycle, and how renewals are planned. This is a senior, hands on role. The person builds the relationships, the account plans and the standard personally, operating as an individual contributor rather than through a team.

• Own the end to end commercial relationship and strategy for the named top global accounts, reviewed annually with the CCO.
• Build and maintain an account plan for each: expansion roadmap, whitespace analysis and renewal risk.
• Act as the single accountable owner for each named account.
• On accounts spanning several regions, work with the lead regional Managing Director on the relationship and the negotiation, while holding the account plan, the whole account view and the consolidated reporting.

• Own the group retention standard: how account health is defined, measured and escalated. Managing Directors adopt it and own the response in region.
• Own the ownership map across the customer lifecycle, so every account has one clear owner at every stage.
• Own contract and renewal visibility across the customer base, so renewals are planned well ahead.
• Own renewal pricing guard rails with Finance. Managing Directors negotiate inside them.

• Own the criteria and the evidence required before an account transfers…