Key Account Manager

Build Relationships. Drive Growth. Shape the Future of Advanced Manufacturing.

An exciting opportunity to join a growing advanced manufacturing business!

Are you a commercially minded relationship-builder who enjoys delivering exceptional customer service and developing long-term business relationships?

Our client is an established and ambitious manufacturing business, serving prestigious customers across aerospace, defence, space, semiconductor, oil & gas and energy. The business is investing significantly in its people, technology and future growth.

They are now looking for a proactive and customer-focused Key Account Manager to join their commercial team and play an important role in developing existing customer relationships and supporting ambitious growth plans.

You'll be responsible for the day-to-day commercial management of a portfolio of key customer accounts, ensuring excellent service delivery while identifying opportunities to grow existing business.

Key responsibilities will include:

• Managing and developing strong customer relationships across procurement, engineering and programme teams.
• Delivering agreed revenue, margin and customer retention targets.
• Identifying opportunities for account growth and repeat business.
• Preparing quotations and managing customer enquiries.
• Coordinating customer orders with internal Engineering, Manufacturing, Quality and Purchasing teams.
• Maintaining accurate CRM records, pipeline activity and revenue forecasts.
• Resolving customer issues and ensuring a consistently high level of service.
• Supporting account reviews and identifying opportunities for continuous improvement.

We're looking for someone with:

• Experience in B2B sales, account management or a customer-facing commercial role.
• Strong relationship-building and communication skills.
• An understanding of quotations, pricing, order management and commercial processes.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A proactive, customer-focused and results-driven approach.

Experience in manufacturing, engineering, technical sales or additive manufacturing would be advantageous, as would CRM and Excel experience.

• A salary to 50,000 and 20% Bonus
• Private healthcare, including optical and dental.
• 5% company pension contribution (following three-month probation).
• Hybrid working after probation
• Life assurance at four times annual salary.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Enhanced annual leave and sick pay, increasing with service.
• Career progression and professional development opportunities.
• A supportive, collaborative working environment.

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.