Sales Coordinator

Salary:
Up to £30,000 basic (depending on experience) + lucrative bonus/OTE

Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday to Friday

Sector: B2B Packaging Distribution sales

You're confident picking up the phone…You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.

At Macfarlane Packaging, we're in the business of protecting what matters – our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.

Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.

This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.

• Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
• Working towards sales targets alongside your field-based Sales Executive
• Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
• Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
• Developing and maintaining strong customer relationships by understanding what each customer needs
• Processing orders accurately and managing order progression through to delivery
• Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
• Collaborating with our purchasing and logistics teams to ensure timely order fulfilment

• A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
• Experience of working to sales targets or KPIs
• At least 12 months' experience in an internal sales, sales support, account management or customer service role
• Excellent communication and relationship-building skills, with a friendly, professional manner
• Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast-paced setting
• Confident using Microsoft Office and CRM systems

• B2B sales experience
• Experience using Microsoft Dynamics
• Knowledge of the packaging or distribution sector

We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension scheme
• Employee assistance programme to…