Security Mobile Team Leader

Responsibilities

• Contribute to the success of the contract through effective training and continuous on‑going colleague development along with supporting the client’s security and safety strategy.
• Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
• Maintain and promote the Mitie brand and reputation by providing an industry‑leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime‑related tasks/activities through effective training of the officer population.
• Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
• Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign‑off.
• Delivery of all corporate training to the required standard for all officers in your area of responsibility.
• Responsible for completing officer evaluations in line with contractual KPIs.
• Support the security officer population in the contract through great training and coaching.
• Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
• Responsible for the delivery of all focus topics and any ad‑hoc training as identified by the business.
• Deliver ongoing training, support and guidance to all officers including any ad‑hoc training as required by the business.
• Support the delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
• Delivery and implementation of performance management, PIP and development plans to officers where required for opportunities in relation to officer standards (uniform, time‑keeping, task completion, failure to follow training delivered).
• Ensuring behaviours and situations that endanger the health & safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
• Support the Operations Manager with initial investigations for customer complaints, QHSE incidents and any other investigations as required.
• Support with the delivery, maintenance and updates of assignment instructions and risk assessments.
• Engage with store management to ensure when in store to build a great working relationship with the client.
• Ensuring adherence to uniform standards.
• Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client‑focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a ‘can do’ approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.
• Be willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
• Full valid UK driving licence.
• Valid SIA guarding licence.

• Follow group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report immediately any issues or training needs to your line manager.

• Ensure compliance with Mitie’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.