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Alarm Response & Customer Care Specialist

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: Verisure
Full Time position
Listed on 2026-07-17
Job specializations:
  • Security
    Security Officer, Site Security
Salary/Wage Range or Industry Benchmark: 24500 - 26500 GBP Yearly GBP 24500.00 26500.00 YEAR
Job Description & How to Apply Below
Location: Newcastle upon Tyne

Verisure is hiring for a Customer Alarm Call Handler in Newcastle upon Tyne. The role is based at Quorum Business Park, supporting a 24-hour Alarm Receiving Centre. You will handle incidents, liaise with emergency services when required, and communicate clearly with customers to maintain security and safety.

The job entails 37.5 hours per week, shifts 7am–10pm, and 29 days of annual leave (increases after a year). Full training and DBS/SIA/licence requirements apply.

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