Security Officer

Location

Newcastle – must cover Newcastle, Gosforth, Gateshead Metro, Kenton Bar, Silver link, Washington Galleries, Arnison Centre and surrounding areas.

• Guaranteed 40 hours per week.
• Salary: £14.58 per hour.

Join M&S as a Security Officer, playing a vital role in creating a safe, welcoming and secure environment for customers and colleagues. This is a people‑focused position that requires calmness under pressure, professionalism, and a passion for delivering great service while protecting the store, its people and products.

• Operate in a fast‑paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment and greet customers, delivering professional support to both customers and colleagues.
• Help keep the store safe and secure: prevent loss, respond to incidents, identify risks and support safe processes.
• Use store technology, including mobile reporting systems and body‑worn cameras, to support store operations and incident management.
• Remain calm under pressure, responding to challenging situations and supporting emergency procedures.
• Work closely with store colleagues, maintain high standards, support operations and create a positive environment.
• Demonstrate flexibility; adapt quickly to changing situations to support the store.

• Previous security experience preferred.
• Valid SIA licence desirable, not mandatory.
• Strong communication and interpersonal skills.
• Calm, confident, professional approach.
• Proactive mindset; make sound decisions quickly.
• Strong passion for customer service and maintaining safety.
• Must provide a 5‑year checkable work history within the UK.

• £14.58 per hour.
• Guaranteed 40+ hours per week.
• 20% colleague discount after qualifying period.
• Company‑funded mandatory licence renewal.
• Self‑directed benefits available through Mandate self‑selection portfolio.

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