Solutions Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 02/02/2026

Work Experience 1-3 years

Personal and Household Services

City Redbridge

Province Redbridge

Postal Code IG2

4 months contract with a Local Authority

Job Summary:

The Housing Solutions Officer will work within the Housing Solutions Team to prevent and relieve homelessness in Redbridge. The role involves providing professional housing advice, developing personalised housing plans, supporting vulnerable clients, and liaising with statutory, voluntary, and private sector organisations. The officer will assess homelessness applications under the Housing Act 1996 Part 7 and the Homelessness Reduction Act 2017, negotiate with landlords and providers, and ensure high-quality data recording for management and statutory reporting.

Key Duties/Accountabilities (Sample):

• Provide advice on housing options in the public and private sectors, including temporary accommodation, social housing, and private rental solutions.
• Prevent and relieve homelessness through early intervention and personalised housing plans.
• Assess housing needs in line with statutory duties (Housing Act 1996, Homelessness Reduction Act 2017, Care Act, Children Act).
• Negotiate with landlords, accommodation providers, and other stakeholders to secure housing solutions.
• Maintain accurate records and ensure data quality for reporting and audit purposes.
• Support vulnerable clients, including those with complex needs such as mental health, substance misuse, or family breakdown.
• Contribute to the development of service procedures and housing solutions initiatives.
• Participate in out-of-hours homelessness support rota as required.

Skills/

Experience:

• Strong knowledge of homelessness legislation and housing law, including Housing Act 1996 Part VII, Homelessness Reduction Act 2017, landlord/tenant law, and case law.
• Experience providing housing advice and support to vulnerable clients.
• Excellent interpersonal, advocacy, negotiation, and communication skills.
• Ability to develop personalised housing plans and implement effective interventions.
• Experience managing casework, including complex situations and challenging customers.
• IT literate with experience of electronic case management systems.
• Ability to work independently, prioritise workloads, and meet deadlines.
• Knowledge of welfare benefits, social care, and housing support services.
• Collaborative team working and contribution to service improvement initiatives.

Additional Information:

The closing date: 05/02/2026.

Hybrid working pattern with a minimum of 3 days on-site at hospitals and mental health facilities in Ilford.

36 hours per week, 16-week fixed-term contract.