Housing Officer, Social Work

Housing Officer – Warwickshire, Northamptonshire

Location: Warwickshire, Northamptonshire

Salary: £36,000 per annum

Vacancy Type: Full-time

Closing date: 26 May 2026

They are creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You’ll be a visible and trusted presence in your communities – supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.

You will cover the following patches in the Northamptonshire/Warwickshire area:

• Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland
• Warwick
• Cherwell, Stratford-upon-Avon, West Northamptonshire

You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities include:

• Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
• Supporting lettings and voids activity to minimise rent loss and turnaround times
• Carrying out estate inspections and addressing neighbourhood and environmental issues
• Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
• Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
• Completing person‑centred fire risk assessments and monitoring health and safety issues
• Investigating complaints and learning from outcomes to improve services
• Working in partnership with local authorities and external agencies to support customers effectively

You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally. Additionally you will:

• Experience of tenancy, estate management, lettings or neighbourhood services within social housing
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform
• Strong communication and influencing skills, with the ability to work calmly under pressure
• A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
• Confidence using digital systems and data to manage cases and improve performance
• The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
• Comfortable working flexibly, including participating in an out‑of‑hours rota where required

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

They are a Disability Confident Employer, working towards accreditation as a Disability Confident Leader and an Advanced Employer for the Investing in Ethnicity Maturity Matrix, and they are committed to being a Menopause Friendly employer.