Personal Wellbeing Advisor

Personal Wellbeing Advisor

Salary: £28,755

Contract:

Full time Permanent

Location:

Newcastle

Rebuilding your life after sentencing is one of the toughest challenges a person can face. With the right support, it’s possible. That’s where you come in. We’re looking for a Personal Well‑being Advisor – someone with a rare mix of compassion, resilience, organisation and flexibility to support people on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and may be reluctant to engage. When you help someone break the cycle and see them take real steps toward transforming their life, it’s a great feeling.

You will support a caseload of service users who may have been released from prison, are on a suspended sentence or community order. Based out of the office and local probation offices you will work collaboratively with pre‑release teams, probation and other internal departments to support them on their journey.

You will need to juggle multiple individuals at once, ensuring each person gets the support they need while keeping meticulous records of every interaction. You can often plan your own schedule, but you must prioritise effectively – it’s a challenging role where no day will be the same.

• Assessments and Action Plans: Complete personal wellbeing assessments and create tailored action plans for each individual, guiding them through practical well‑being activities to facilitate reintegration.
• Collaboration: Work as part of broader support packages, collaborating with internal and external colleagues.
• Caseload Management: Manage multiple individuals, balancing their needs while keeping up with related administration.
• Partnership Working: Identify relevant local organisations to enhance the service offering.
• Quality Recording: Maintain thorough, up‑to‑date records of all interactions on our IT systems.

• Relationship Building: Connect with people at all levels, building genuine, non‑judgmental trust and maintaining confidentiality and boundaries.
• Safeguarding Awareness: Recognise safeguarding risks when supporting complex individuals at a challenging time.
• IT and Administrative
  
  Skills:
  
  Keep meticulous records to measure client progress and ensure effective interventions.
• Organisation: Handle a busy caseload and stay on top of detailed records.
• Resilience: Stay committed and see things through despite challenges and time lags.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least six weeks from the point of job offer, allowing sufficient time for all necessary pre‑employment clearances to be obtained.

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP support programme available 24/7, including six free counselling sessions.
• Private medical insurance and life assurance
  .
• Up to 2 days of community volunteering each year.
• Eyecare vouchers to help with glasses or eye care.
• Online shopping discounts.
• Cycle to work scheme and travel season ticket loan
  .
• Long‑service awards to celebrate commitment.
• Salary finance offering financial education and advice.
• Opportunity to purchase extra benefits such as critical illness cover and dental insurance
  .

We are committed to making our recruitment process inclusive and accessible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—please contact us at

If you think you have what it takes, don’t delay and apply today. We may shortlist and conduct interviews before the closing date, and if we receive enough applications, this role may close early.