Housing Officer, Social Work

Responsibilities

• Deliver a high-quality housing management and support service to service users
• Manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards
• Safeguard the welfare and wellbeing of all service users
• Coordinate move‑ins, move‑outs, voids, and inspections
• Monitor compliance with key performance indicators
• Identify and manage risks
• Conduct regular assessments and engagement to identify service users’ support needs
• Provide advice and assistance while working collaboratively with internal teams, external agencies, care providers, and community organisations

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible and willing to travel between sites
• Hold a full UK driving licence

• full UK driving licence