Enhanced Reconnect Navigator

Hours:

37 hours per week, Monday to Friday.
Working pattern: 8:00am-4:00pm or 9:00am-5:00pm.

Location:

Reconnect Hub, 22 Old Elvet, Durham, DH1 3HW
.
Salary: £25877.80 - £34240.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change.

We are looking for a dedicated Enhanced Reconnect Navigator to join our Reconnect to Health service, supporting individuals with current or previous drug and alcohol needs as they transition from custody into the community. You will build trusting relationships with service users, helping them access appropriate support, maintain their recovery and build a more stable future. Working closely with prison staff, probation, community drug and alcohol services and the wider multidisciplinary team, you will coordinate person-centered support both in custody and following release.

As this role is based within prison establishments, an Enhanced - Adult Bared DBS and prison vetting is required.

You will manage a caseload of individuals requiring additional support with substance use and their transition into the community. Your responsibilities will include:

• Building relationships with service users to understand their needs, goals and recovery journey.
• Encouraging positive change, supporting relapse prevention and contributing to release planning.
• Developing relationships with prison and community drug and alcohol services to coordinate ongoing support.
• Coordinating referrals and helping individuals access treatment, healthcare and community resources.
• Working with lead workers, probation and partner agencies to ensure effective communication and shared care plans.
• Providing wellbeing check-ins and practical support with appointments, health and social care.
• Promoting social inclusion through peer support, community groups, training and employment opportunities.
• Maintaining accurate case notes and service user records, sharing relevant updates with appropriate professionals.
• Supporting risk management and safeguarding processes, escalating concerns where necessary.

We are looking for someone compassionate, proactive and committed to helping people achieve positive change. You will have strong communication and organisational skills, be confident building relationships and work effectively with individuals experiencing complex needs.

We will ideally have:

• An understanding of substance use, recovery and the challenges associated with leaving custody.
• Knowledge of recovery planning, relapse prevention and risk management.
• Experience supporting individuals and helping them engage with services.
• The ability to work collaboratively with professionals and external agencies.
• Good IT, record-keeping and caseload management skills.
• A Level 3 qualification in Health and Social Care or above, or a willingness to work towards one.
• Qualifications in substance misuse, addiction studies,…