Carer Support Coordinator
Listed on 2026-10-19
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Social Work
Community Support Services, Human Services/ Social Work, Family Advocacy & Support Services, Community Health
Contract Type:
Fixed term
Role Type:
Employment
Hours:
Part time
Final date to receive applications:
Based:
Durham
Salary: £26,439 Per Annum
Salary Type:
Fixed Salary
Location:
County Durham
Role description:
Project Support
21 hours per week | £26,439 per annum, pro rata; £15,863 actual salary | 1 Year Fixed Term | Driving License Essential | Subject to References and DBS check | Application Form only, No CV's
Job PurposeTo provide information, advice and practical support to unpaid carers who care for someone living in County Durham. The postholder will work in a solution-focused way, empowering carers to make informed choices and supporting improvements in their health and wellbeing.
Key ResponsibilitiesProvide information, advice and support to carers by telephone, in person, by email, through written materials, and via online platforms such as Zoom and Microsoft Teams.
Provide one-to-one support to carers where appropriate.
Complete initial registrations and support assessments for new carers using the Carers Outcomes Tool.
Maintain an up-to-date caseload, detailed case records and required statistical monitoring information using Charity log.
Refer carers to Social Care Direct for a full Carer’s Assessment when appropriate.
Make carers aware of NHS Carer Break funding, support them with applications and complete any relevant follow-up actions.
Promote the Carer Emergency Support Service and help carers complete applications when requested.
Provide information and practical support relating to welfare benefits and grants, including help to complete forms, to maximise carers’ income and support their caring role.
Signpost and refer carers to relevant statutory, voluntary and community organisations for further support.
Identify hidden carers by developing links with GP surgeries, social care services, libraries and community organisations within the allocated area, and provide partners with current information about DCCS services.
Keep up to date with changes to welfare benefits, carers’ policy and relevant service provision.
Work collaboratively with other Carer Support Coordinators, sharing knowledge, skills and good practice.
Work with DCCS Development Workers to highlight issues affecting carers and identify carers who may wish to take part in consultation and involvement opportunities.
Represent DCCS at meetings, training courses, information events and other activities as required.
Comply with all DCCS policies and procedures.
Undertake other duties consistent with the purpose and level of the post.
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