Carer Support Coordinator

We have an exciting opportunity for a Carer Support Coordinator to join our County Durham team.

21 hours per week | £26,439 per annum pro rata (actual £15,863) | One year fixed term contract | Hybrid Working

We are seeking a highly motivated individual with a passion for helping others and a solid understanding of the challenges faced by Carers. The successful candidate will deliver information and support to Carers through various channels, including telephone, online, and face-to-face appointments in their homes and community venues. You will provide support by working in a solution-focused manner that aims to empower Carers to make informed choices while enhancing their health and well-being.

You will also work with organisations in your area to raise awareness of Carers and the challenges they face.

About the role

Main Tasks and Responsibilities:

• Information and Support:
  Deliver information, support, and advice to Carers via telephone, in-person meetings, email, written documents, and virtual platforms such as Teams or Zoom.
• One-on-One Support:
  Provide individualised support to Carers as needed and conduct support assessments for Carers accessing DCCS services using the Carers outcomes tool.
• NHS Carer Break Funding:
  Ensure Carers are informed about NHS Carer Break funding, its criteria, and assist in completing relevant application forms for those eligible.
• Caseload Management:
  Manage your own caseload, maintaining up-to-date records and monitoring as required using Charity log.
• Referrals and signposting:
  Refer Carers to Social Care Direct for comprehensive Carer assessments when appropriate and direct Carers to relevant organizations that can offer additional assistance based on their individual needs.
• Identifying Hidden Carers:
  Connect with GP surgeries, social care services, libraries, and community services within the allocated area to identify hidden Carers and provide them with information about DCCS services.
• Welfare Benefits Support:
  Help Carers access appropriate welfare benefits to maximize their income and support their caring roles, including assistance with form filling.
• Grants and Bursaries:
  Support Carers in financial hardship with grants and bursaries for essential household items.
• Stay Informed:
  Keep up to date with changes in welfare benefits, Carer policies, and service provisions.
• Collaboration:
  Work collaboratively with fellow Carer Support Coordinators to share knowledge and skills.
• Meetings and Training:
  Attend meetings, training sessions, and events as required.

Job title: Carer Support Coordinator
Hours: 21 hours per week
Salary: £26,439 per annum pro rata (Actual £15,863)
Location: Hybrid working across our DCCS offices, with travel across County Durham and Darlington as required.

Closing date:
Friday 13th November 2026 (5pm)
Interview date: TBC

A full driving licence and access to a car are essential for this role.