Sport Assistant; Sport

About the Role

The Sport Assistant will be flexible and proactive, undertaking a wide range of customer-facing duties across the sport facility or service area. The role plays a key part in delivering a welcoming, safe and outstanding experience for all customers, while maintaining a strong working knowledge of Northumbria Sport’s products and services to provide consistent, high-quality support.

Further information is available in the job description.

Reporting directly to the Duty Manager, the Sport Assistant role forms part of Northumbria Sport, a core department within Campus Services. The post will be based at Sport Central. Northumbria Sport is committed to delivering an outstanding customer experience through a wide range of sport, fitness and wellbeing programmes, and the Sport Assistant will play a key role in supporting this aim by delivering high-quality, safe and welcoming services to all users.

You will demonstrate:

• A strong commitment to delivering excellent customer service, ensuring every customer receives a welcoming, professional and positive experience on every visit.
• The ability to work effectively both independently and as part of a wider team, demonstrating flexibility and a proactive approach to daily tasks.
• Good verbal and written communication skills, with the confidence to engage with a wide range of customers and colleagues.
• The initiative to identify and resolve practical problems, contributing to the safe and efficient operation of the facility.
• Knowledge or understanding of working in a sport, leisure or wet environment, with an awareness of health and safety best practice (a lifeguard qualification is desirable, or a willingness to work towards one).

Further information is available in the person specification.

If you would like an informal discussion about the role, please contact Paul Coulthard
, Duty Manager.

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