Warehouse Operations Manager; FTC)

Warehouse Operations Manager (Fixed Term Contract)

Location:

Space NK Distribution Centre, Perivale

Responsibilities include leading Goods In and Retail Fulfilment functions

Supporting the embedding of a new Warehouse Management System (WMS)

Reporting to Senior Warehouse & Fulfilment Manager

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Job Title:

Warehouse Operations Manager (FTC until end of January 2027)

Location:

Space NK Distribution Centre, Perivale

Department:
Distribution

Reports To:

Senior Warehouse & Fulfilment Manager

Hours:

Monday-Friday with some weekend working

The Warehouse Operations Manager is responsible for leading the Goods In and Retail Fulfilment functions within the Distribution Centre, ensuring the safe, efficient and accurate flow of inventory through the operation.

This role will play a critical part in supporting the business through a period of transformation and growth, including the successful embedding of a new Warehouse Management System (WMS), the delivery of peak trading, and the embedding of operational excellence standards across the departments.

The successful candidate will provide strong leadership to managers, supervisors and operational teams, driving performance through clear KPIs, effective resource planning, continuous improvement and a culture of accountability. They will act as a key stakeholder across the wider business, representing Distribution in strategic discussions and supporting organisational change initiatives.

• Lead the day-to-day operation of the Goods In and Retail Fulfilment departments.
• Ensure all operational activities are completed safely, accurately and in line with service level agreements.
• Drive the achievement of departmental KPIs across productivity, quality, service, cost and safety.
• Maintain operational stability whilst supporting significant business and system change.
• Ensure effective communication of daily priorities, business requirements and operational performance.
• Lead, coach and develop supervisors and operational teams to achieve high performance.
• Build a culture of ownership, accountability and continuous improvement.
• Support succession planning and talent development across the operation.
• Drive engagement and performance management processes, including regular feedback and performance reviews.
• Support managers and supervisors in addressing capability, conduct and attendance matters.

• Support the optimisation of the new Warehouse Management System.
• Ensure operational teams are fully engaged with and compliant to new system processes.
• Identify opportunities to improve warehouse processes through system capability and automation.
• Act as a change champion, helping teams adapt to evolving business requirements and operating models.
• Work closely with IT, Supply Chain and project teams to support operational developments.

• Support the successful delivery of peak trading periods through robust planning and operational execution.
• Build and maintain resource models that align labour requirements with forecast demand.
• Monitor workload trends and ensure resource plans remain aligned to operational needs.
• Support agency labour planning and workforce optimisation initiatives.
• Deliver operational plans that maximise productivity whilst maintaining service and quality standards.

• Lead the implementation and embedding of operational excellence standards across the department.
• Develop and maintain visual performance management and departmental KPI reporting.
• Introduce sustainable operational controls and governance frameworks.
• Drive root-cause analysis and corrective actions to improve operational performance.
• Identify and deliver continuous improvement opportunities that enhance service, productivity and cost efficiency.

• Champion a positive health and safety culture across all operational areas.
• Drive…