Patient Account Representative

Full Time Clerical Newcastle, WY, US

Be the welcoming first step in every patient’s care journey! As a Patient Account Representative (Registration/Admitting Clerk), you’ll greet and guide patients and families through the admission process with compassion, clarity, and confidence. You’ll collect and verify essential information, ensure paperwork is accurate, and help patients understand what to expect, so they feel supported from the moment they walk through our doors.

Why You’ll Love Working Here

Competitive compensation and benefits package

Supportive, collaborative team environment

Opportunities for growth and professional development (including scholarships and training)

Paid Personal Leave (PPL): begins accruing on your first day and can be used after 90 days of employment

Health insurance: coverage begins the first day of the month following hire

Dental and vision insurance begins the first day of the month following hire

Life insurance: coverage begins the first day of the month following hire

Supplemental insurance options, including accident, short-term, and long-term disability

What You’ll Do

Explain hospital regulations and processes, including visiting hours, account payments, and charges

Escort patients—or arrange escort—to the appropriate department

Enter and verify admitting/registration information and ensure departments receive accurate patient details

Maintain required records and documentation with accuracy and confidentiality

Coordinate with other departments to support efficient patient flow and service delivery

Use strong communication skills to build positive relationships with patients, families, providers, coworkers, and community partners

Assist visitors with directions and introductions to support a welcoming environment

Maintain a professional, organized, and clean workspace; replenish supplies as needed

Participate in staff meetings and assigned trainings; support ongoing professional development

Complete work assignments on time with the ability to work independently under normal supervision

Report safety hazards and observe safety precautions; apply common‑sense judgment and follow written/oral instructions, including equipment manuals

Cooperate with other personnel to meet departmental objectives and maintain positive employee and interdepartmental relations

What We’re Looking For

High school diploma or equivalent required; healthcare, business, or related coursework a plus

Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office preferred

Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)

Strong attention to detail with the ability to accurately enter, verify, and maintain patient information

Excellent communication and customer‑service skills; able to explain processes clearly and respectfully

Ability to handle sensitive situations with professionalism, empathy, and discretion

Comfortable using computers and multiple systems; able to learn registration/EMR and phone systems

Organized and dependable; able to prioritize tasks, meet deadlines, and complete assignments on time

Team-oriented with the ability to coordinate effectively across departments to support smooth patient flow

Commitment to compliance, confidentiality (HIPAA), safety, and infection‑control standards

Ability to work independently with normal supervision

Physical Conditions

Prolonged periods of sitting at a desk and working on a computer.

Occasional after‑hours calls may occur.

This position requires light to moderate work with 50 pounds maximum weight to lift and carry.

Position requires reaching, bending, stooping, and handling objects with hands…