Retail Donation Center Manager

Retail Donation Center Manager

Company: Savers | Value Village

Location: 3137 Berlin Turnpike, Newington, CT 06111

Employment Type: Full-time

Seniority Level: Mid-Senior level

Job Function: Sales and Business Development

Industries: Retail

Job Title:

Community Donation Manager. The position averages 45 hours per week and is a non‑exempt role, during and after the formal training period.

As one of the largest for‑profit thrift operators in the United States, Canada and Australia for value‑priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Accountable for the overall management and direction of the processes associated with the day‑to‑day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.

Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values.

• Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
• Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
• Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required.
• Ensures donations are accurately weighed by classification and accounted for.
• Plans, tracks, and measures donation goals and results.
• Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
• Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
• Leverages Voice of the Customer Program to improve donor satisfaction.
• Performs the duties of the CDC Ambassador as required.

• Leads, directs, and supervises the work of CDC Ambassadors.
• Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
• Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues.
• Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values.
• Identifies and develops high potential team members for supervisory and management positions through on‑the‑job,…