Service Desk Specialist

SAIC is seeking a
Service Desk Specialist
to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the
MAJESTIC Joint Program Office (JPO) Team
. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise in
Windows Server,Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at
Springfield, VA
.

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
• Identify technical issue type and elevate/route to appropriate internal team as appropriate
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems
• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime

• Associates Degree

• Candidates must satisfy Cybersecurity Workforce Framework (CWF) (System Administrator – Intermediate Level)requirements, as outlined by Navy COOL
  This requirement can be met by possessing one or more of the following qualifying certifications:
• CompTIA Cloud+
• CompTIA Security+
• GIAC Global Industrial Cyber Security Professional (GICSP)
• GIAC Security Essentials Certification (GSEC)
• Systems Security Certified Practitioner (SSCP)

• A
  Bachelor’s Degree
  in Cybersecurity, Computer Science, IT, or a related field

• 1-3 years
  of professional experience managing and supporting enterprise-levelIT environments

• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting
• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration
• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals
• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting
• Basic knowledge of IT automation and scripting tools (e.g., Power Shell, Bash) to assist in automating repeatable processes
• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies

• Active
  TS/SCI
  clearance with the ability to obtain and maintain a
  TS/SCI with Poly
• Candidate must be a US Citizen

• On-Site Work:All work must be conducted
  on-site
  in Springfield, VA
• Travel: up to 25% to CONUS/OCONUS locations
• Program Scope:Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
• Subcontractor Role:Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.