Service Desk Technician

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
Top Secret/SCI Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph Public Trust/Other

Required:

None Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills:

Customer Support, Information Technology (IT) Systems, Information Technology Operations, Systems Engineering, Troubleshooting

Certifications:

CompTIA Security+ CE | CompTIA
- CompTIA

Experience:

1 + years of related experience US Citizenship

Required:

Yes

Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Service Desk Specialist, the work you'll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.

• Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.
• Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escape, and resolve complex IT service requests efficiently.
• Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.
• Utilize ITSM ticketing platforms (e.g., Service Now, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.
• Provide onsite first line troubleshooting and remediation actions.

• Education:
  
  Bachelor Degree, or combination of relevant experience
• Certification DOW IAT-II (CompTIA Security + CE or equivalent)
• Experience:
  
  1+ years of related IT service desk or help desk experience
• Technical skills:
  Experience with Microsoft Active Directory, Microsoft Office Suite of Products, Service Now & Remedy ticketing systems, CUCM, Fiber Optic Cable
• Security clearance level:
  Top Secret/SCI
• US citizenship required
• Role requirements:
  
  Work on the client site Monday
  - Friday (Daytime hours)

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from and apply to solve real world problems
• Rest and recharge with paid vacation and holidays

#ARMA The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10% Telecommuting Options:
Onsite

Work Location:

USA VA Newington Additional Work Locations:
Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security…