Billing Analyst

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/30/2026

We are looking for a Billing Analyst to join our Customer Service team
. In this role, you will manage customer invoicing for products, Field Service work, Life Cycle Services (LCS), and other services while ensuring invoices are accurate, complete, compliant, and issued on time. You will play a key role in supporting cash flow, resolving billing issues, and helping customers and internal teams navigate invoicing and Canadian sales tax requirements. You will report to the Customer Service Manager
. This role is based in Canada
, with hybrid working options available.

You will join a team of customer-focused professionals dedicated to delivering an exceptional customer experience throughout the order-to-cash process. Our team plays a critical role in supporting business operations by ensuring accurate invoicing, resolving customer issues, and enabling timely payment collection. We collaborate closely with Customer Service Representatives, Field Service teams, Finance, Accounts Receivable, Tax, and customers across Canada and internationally.

Our ways of working emphasize accountability, collaboration, continuous improvement, and delivering practical solutions that support both our customers and the business.

• Review, prepare, and process customer invoices and supporting documentation in SAP.
• Manage invoicing for products, materials, Field Service activities, Life Cycle Services agreements, and other customer services.
• Verify labour, material, equipment, expense, and service charges against contractual and customer requirements.
• Upload invoices and supporting documents to customer invoicing portals, including Ariba and other platforms.
• Investigate and resolve billing discrepancies, invoice corrections, and credit memo requests before invoices are issued.
• Apply Canadian sales tax requirements, including GST/HST, QST, and applicable provincial tax regulations.
• Respond to customer billing inquiries, support dispute resolution, and proactively address issues that could delay payment.
• Monitor aging invoices, follow up on missing documentation or portal rejections, and support continuous improvement of invoicing processes and global billing practices.

• Experience in billing, invoicing, accounts receivable, accounting, or a related field.
• Strong attention to detail with the ability to review, validate, and reconcile billing information accurately.
• Knowledge of Canadian sales taxes, including GST/HST and QST.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and implement practical solutions.
• Ability to prioritize competing deadlines and manage multiple billing activities simultaneously.
• Excellent communication and collaboration skills when working with customers and cross-functional teams.
• Experience with SAP or another ERP system (nice to have).
• Experience with customer invoicing portals such as Ariba…