Sr. Receptionist

Opentext
- The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As the Senior Receptionist at Open Text's Global Headquarters in Waterloo, you will be the welcoming face of a world-class organization, creating exceptional experiences for employees, executives, customers, and visitors. This highly visible role offers the opportunity to lead front-of-house operations that support more than 1,400 employees, while partnering closely with leadership, security, and facilities teams to help foster a professional, efficient, and engaging workplace environment.

• Brand Ambassador:
  Deliver a best-in-class welcome experience for executives, board members, clients, VIPs, and employees ensuring a polished representation of Open Text at every interaction.
• Operational Leadership:
  Oversee and optimize high-volume reception operations, including multi-line phones, shipping/mail, visitor registration, and guest services at a global HQ scale.
• Executive Support:
  Anticipate and respond to the needs of executive leaders and their assistants with discretion, urgency, and professionalism.
• Security & Compliance Partner:
  Act as a critical point of control for visitor access, liaising with Security to mitigate risks such as tailgating and ensuring compliance with security protocols.
• Event Support:
  Support logistics for corporate events, town halls, and executive meetings, including vendor management, catering, signage, and room readiness.
• Program Oversight:
  Manage and support key workplace programs such as Envoy visitor registration, EV parking registration, shuttle bus scheduling, and other employee service programs.
• Employee Experience Champion:
  Shape the onboarding and workplace experience for employees, from first day welcomes to ensuring smooth daily operations.
• Communication Hub:
  Serve as a central liaison across Facilities, IT, HR, and other departments, ensuring seamless flow of information and issue resolution.
• Continuous Improvement:
  Identify and implement process enhancements that improve efficiency, service quality, and employee/guest satisfaction.
• Crisis & Incident Response:
  Act as the first point of contact during building emergencies or disruptions, ensuring clear communication and calm coordination.

• Proven Experience:
  
  5+ years as a receptionist, front desk lead, or executive administrative role in a fast-paced corporate or technology environment.
• Executive Presence:
  Exceptional interpersonal skills with the confidence to engage directly with C-Suite leaders, board members, and high-profile visitors.
• Professional Judgment:
  Demonstrated ability to manage sensitive and confidential information with discretion and maturity.
• Operational Agility:
  Strong organizational and time-management skills with the ability to handle competing priorities, high call volumes, and complex scheduling demands.
• Technical Proficiency:
  Skilled in Microsoft Office Suite (Outlook, Teams, Word, Excel); experience with visitor management systems (e.g., Envoy) or digital workplace platforms is an asset.
• Collaborative Leadership:
  Ability to partner effectively with Facilities, HR, IT, and Security teams, while providing guidance and mentorship to…