Residence Facility Coordinator

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Job

Requisition  Type:

Full time Employee Group:

Staff Job Category:

Facilities Planning and Logistics

Employment Type:

Temporary Department:

Campus Housing - Maintenance and Security Services Hiring Range:$51,306.48 - $64,133.10

Posting Information:

This posting is for an existing vacancy.

Term: 2 years

This position is being offered as a Secondment The internal posting deadline for this position is October 16, 2026 , at 11:59PM.This position is contingent on funding.

Must have a Valid class G driver's license and provide a Vulnerable Sector Check

Job Description:

Primary Purpose The Residence Facility Coordinator is the key contact for all facility and security related issues within UW Residences. This role provides initial assessment for all issues arising within the UW Residences, and is responsible for coordinating and prioritizing the many details that go along with the daily operation of a residence facility. This position ensures that work orders are responded to in a timely and efficient manner and coordinates with all other appropriate stakeholders to ensure that the immediate and long term solutions are identified and resolved.

Key Accountabilities Evaluation and Assessment First point of contact when issues/concerns arise relating to Campus Housing facilities, including safety/security issues.

Responsible for addressing and triaging all reported facility issues; which includes investigating and assessing risk as necessary, occurrence documentation and communicating suggested courses of action based on proficiency and historical/community knowledge.

Collaborate with appropriate service from other departments on campus/contract companies to coordinate short-term and long-term solutions to reported issues.

Operations Management:
Maintenance Responsible for administration of the department’s business system, Star Rez, including data accuracy and integrity, coordination of program updates, database management, and working toward continuous improvement.

Track workflow of work orders and requests through the work order system Archibus, utilizing data to ensure services are completed in a timely manner; reviewing data for pattern and trend analysis, and other metrics as appropriate.

Understand the key systems and manage access control (hard key and electronic access) at ground level.

Analysis and planning

Responsible for planning the cyclical tasks associated with maintenance processes such as end-of-term and start-of-term, December lockdown, Move In, and regular maintenance projects.

Assist with the unit’s spring term plan to accommodate preventative maintenance needs in conjunction with other unit initiatives (spring term cleaning, capital plans, move outs, allocations, etc)
Analyze trends from breakdowns, room condition cards and make recommendations for preventative measures for known and anticipated issues to the manager/Residence Facilities Management Team.

Customer Service Provide excellent customer service to all stakeholders (including students and staff), often during more urgent facility issues matters that require quick/concise communication as new information promptly develops.

Ensure timely response and follow through to make sure issues are resolved to client satisfaction.

Work closely with other Campus Housing teams to ensure collaboration,…