Dispatch Clerk

Under the direct supervision of the Supervisor – Municipal Enforcement Services, coordinates and performs a variety of dispatch and communications monitoring, along with general clerical functions. Key duties include relaying information to Officers in the field via two-way radio communications, monitoring the Officer’s activities for safety/support, and providing customer service to the public.

• Answers telephone and counter inquiries, refers by-law related technical enquiries to appropriate staff for response, maintains dispatch records; logs, reports and processes enforcement calls for service.
• Receives complaints or enquiries, and dispatches law enforcement personnel, triages enforcement calls, and monitors the location, status and safety of MLEO personnel, as required.
• Reviews Officer work records for accuracy and completion, and provides general office support, including data entry and research in order to assist with file assignments, court preparation and file management; forwards information to Officers and provides further information and updates to customers, as required.
• Maintains a status record of incoming, impounded and outgoing animals, and notifies owners of impounded, injured or dead animals; prepares kennel checks and transfers information to phone, website and/or Amanda Kennel Check Records.
• Accepts and processes various documents from the public, including witness statements, agreements, and plans; issues pet licenses and completes Bite Reports.
• Accepts enforcement process payments (Administrative Monetary Penalties, Notices or similar enforcement tools), records all cash receipts from the public, and prepares refunds and bank deposits.
• Assists in the preparation and distribution of standard letters and notices related to Municipal Enforcement activities, and communicates and coordinates with outside agencies regarding the delivery of response services and/or other routine law enforcement matters.
• Prepares purchase requisitions, purchase orders, invoices and processes vendor payments.
• Maintains and orders stationary and shelter supplies; receives and issues stock within the division.
• Assists in scheduling hearings, adjudication meetings, and other similar processes; attends meetings, takes notes, and documents process decisions, as required.
• Provides clerical support for new by-laws, revisions, policies, procedures and other related documents.
• Performs record management activities, along with manual and computerized filing, archiving and searches, including FOI/MFIPPA requests.
• Searches investigation records for outstanding matters relative to Requests for Notices/Orders/Proceedings.
• Participates in social media presence, monitors and responds to website and social media inquiries as directed, and updates website and social media sites as required.
• Monitors online complaint intake and tracking from website, email and social media; liaises and assists users with proper complaint intake and follow up processes; monitors and follows up on incorrect/false entries observed or flagged from the intake process; follows up for more information with potential complainants.
• Receives, distributes, and prepares incoming and outgoing mail.
• Liaises with Payroll, Human Resources, Division Managers and Supervisors, and employees in regards to confidential payroll issues for the Municipal Enforcement Services Section; enters overtime, shift premiums and shift differential payments and verifies for accuracy; identifies errors and makes corrections
• Performs such other related duties as may be assigned.

• Diploma in Administration, Business, Legal or related discipline; or
• Two year’s clerical experience in a police, court…