Billing Coordinator; Hybrid

Billing Coordinator (Hybrid) – Util-Assist Inc.

Join to apply for the Billing Coordinator (Hybrid) role at Util-Assist Inc.

2 days ago Be among the first 25 applicants.

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

The Billing Coordinator is responsible for supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.

• Process and track payment files (PAP, lockbox, web payments, cheques, EFT) daily.
• Fulfill daily collections procedures according to schedule, including generating reminder notices and outbound call lists.
• Maintain collections scheduler.
• Perform collection, cashiering and billing batch & cycle validations.
• Ensure utility bills are issued on time and accurately on behalf of our clients.
• Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.
• Schedule and manage collection, cashiering and final read request related service orders.
• Respond to incoming customer inquiries (public and client related).
• Input data through manual and automated processes.
• Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting).
• Review standard operating procedure documents as required.
• Participate in ad‑hoc projects and other tasks as assigned.

• Strong analytical, problem‑solving abilities, and time and task management skills.
• Superb communication and interpersonal skills.
• Ability to function both in a self‑directed manner and in a team environment.
• Handle stress effectively without it interfering with performance.
• Outstanding customer service skills.
• A strong commitment to customer and corporate objectives.
• Strong computer skills, proficiency with all MS Office applications (MS Word, MS Excel, MS PowerPoint, etc.).

• High school diploma or equivalent.
• Bookkeeping skills are sought after but not mandatory.
• Experience with utility Customer Information System (CIS) applications is preferred.
• 1‑3 years’ experience in a billing, cashiering or collections position is highly desirable.
• Experience in a billing or customer service role within a utility is an asset.
• Data processing experience.

• Working flexible hours (based on business needs to include on‑call shift rotation).
• Work‑life balance with flexible hybrid working arrangements.
• A successful SIN and passport clearance along with a police vulnerability check is required.

• Work‑Life Balance:
  Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
• Summer Hours Program:
  Flex your schedule to enjoy extra days off from June to August.
• Upfront Vacation & Birthday Day Off:
  Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off.
• Award‑Winning Culture:
  Be part of a collaborative, inclusive, and growth‑focused team that’s proud to be certified as a Great Place to Work® four years running.
• Comprehensive Wellness Support:
  Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2025.
• Career Growth:
  Thrive in a fast‑growing company where your ambitions are supported and your development matters.
• Innovative Environment:
  Work at the forefront of utility transformation, surrounded by forward‑thinking teammates and impactful projects.
• Competitive Compensation:
  Receive a pay package that recognizes your expertise and contributions.
• Comprehensive Benefits:
  Access generous health and dental coverage with low premiums, and RRSP matching to support your long‑term goals.
• Parental Leave Top‑Up:
  Growing your…