Customer Service Representative

If you are fun, energetic, and have a flair for customer service, we want to hear from you! This is a unique opportunity with room for advancement, where you’ll work with a small team of passionate individuals who know how to get the job done while having fun along the way.

As a family-run business since 2004
, we value independent thinkers and proactive individuals who embrace challenges in an ever-evolving environment. If that excites you and you have a track record of success in the areas below, we’d love for you to join our team!

The Customer Service Representative supports Dentec Safety by matching our safety products with each customer’s unique needs. You’ll provide quality customer service in an efficient, knowledgeable, and timely manner. Importantly, you will share the founder’s commitment to protecting people and appropriately represent our brand and values in all customer and stakeholder interactions.

• Respond to customer inquiries via phone and email.
• Process sales orders and invoices.
• Manage EDI and customer product template uploads.
• Provide administrative support for e-commerce, including the maintenance and administration of online content for authorized e-tail partners.
• Maintain accurate customer records and files using the CRM database.
• Stay informed about product availability, benefits, and pricing to answer customer questions.
• Handle customer inquiries, provide solutions within time limits, and follow up to ensure satisfaction.
• Greet customers and create rapport to build lasting relationships.
• Support sales and marketing projects as needed.
• Apply a consistent customer service mindset to all interactions with customers and coworkers.

• Post-secondary diploma or equivalent experience.
• 2+ years of successful customer service experience.
• Experience working in a technical or industrial organization, providing customer service and inside sales support.
• Strong analytical skills.
• Proficient working knowledge of CRM/ERP databases and software.

• Growth Mindset: Desire to learn a wide range of skills, especially in customer service, marketing, sales, and project management.
• Bilingual: English and French (an asset).
• Leadership: Natural leadership qualities.
• Detail-Oriented: Excellent multitasking and organizational skills.
• Time Management: Ability to work efficiently and meet tight deadlines in high-pressure environments.
• Adaptability: Thrives in dynamic environments and works well both independently and in a team setting.
• Quick Learner: Self-motivated with a proven track record of taking initiative and moving projects forward.
• Strong Communication: Exceptional analytical and communication skills.

About Dentec Safety

Dentec Safety has been a leading manufacturer and distributor of safety products across North America since 2004. We are dedicated to providing high-quality safety solutions that deliver enhanced value and comfort. Our expertise, built on decades of experience in industrial safety, and our innovative design technologies have solidified our position as thought leaders in the field.

At Dentec Safety,
protection and comfort are at the core of everything we do. As a trusted manufacturer of safety solutions, our mission is to help organizations make the right decisions, keep their employees safe, and exceed industry health and safety standards.