Customer Service Representative

Customer Service Representative Position Overview

High volume Desjardins Insurance Agent, located in Newmarket, seeking outgoing career-oriented professional to join our growing team of insurance professionals. As a Agent team member, you will possess superior customer service skills. Our environment is based on mutual respect where you will be making your own decisions while getting maximum support from the Agent.

• Assisting our customers with their payments/billing
• Execute changes to customer auto and home insurance policies
• Communicate with car dealerships and lawyers’ offices
• Follow up on underwriting documentation requests
• Liaise with the Desjardins Marketing Representative
• Email correspondence
• Answer customer incoming phone calls
• Provide overall excellent customer service experience.

• OTL License is preferred, but not required at hiring
• LLQP Life Insurance License is preferred, but not required at hiring
• Excellent communication skills both written and oral
• Out-going personality that enjoys speaking with people
• Superior social media skills
  - Facebook, Linkedin, Twitter
• Attention to detail
• Ability to work independently and in a team environment
• Self-Motivated
• Superior computer skills
• Social media savvy

We offer a competitive compensation package which includes base salary, commission, bonus, health and dental benefits, paid vacation, personal and sick time off.