Customer Service Representative

Responsibilities

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Work with colleagues when necessary to resolve customer complaints.
• Learn about the products inside and out to be able to answer any questions from customers.
• Attention to detail to be able to provide good customer service
• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Leadership skills like being able to help lead or manage a team of other Customer Service Representatives

• Job Type: Part-time
• Pay: $17.60 per hour
• Work Location:
  
  In person
• Ability to commute/relocate:
  Newmarket, ON — reliably commute or plan to relocate before starting work (required)

• Education:
  
  Secondary School (preferred)
• Experience:
  
  Customer service: 1 year (preferred)