Wonde Customer Support Specialist Apprenticeship

Join Wonde's hybrid Customer Support Specialist Apprenticeship and gain essential skills in customer service and technical support. This 17-month program will help ignite your career in educational technology.

This apprenticeship is perfect for individuals wanting to build a future in customer support. Based in Newmarket, you'll receive structured training while contributing to Wonde's mission to simplify educational technology for over 30,000 schools. The role includes hands-on experience, alongside preparation for the Level 3 Customer Service qualification. You'll be guided by experienced mentors and participate in real customer scenarios to enhance your learning.

Key Responsibilities:

• Be the first contact for integration queries

• Log support requests via Zendesk accurately

• Coordinate with schools to manage software installations

• Foster stakeholder relationships for optimal support

• Support the team with various administrative tasks

Requirements:

• Willingness to commit to the apprenticeship goals

• Interest in technology and customer service

• Some customer-facing experience is advantageous

• Excellent verbal and written communication skills

• A motivated attitude with a problem-solving focus

Elevate your career with Wonde by mastering customer service and technical support in an apprenticeship designed for growth and success.
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