Client Success Manager at GovAI

Shape the future of local government with GovAI as a Client Success Manager. This hybrid, full-time role focuses on enhancing customer engagement and achieving product adoption.

GovAI is seeking a skilled Client Success Manager who will lead a team dedicated to ensuring clients realize the full potential of our AI-driven platform. You will oversee Client Success Managers while developing strategies to foster long-term relationships and improve client retention. This role combines strategic vision with hands-on oversight to drive success metrics across managed accounts.

Key Responsibilities:

• Develop and execute client success strategies aligned with goals

• Mentor Client Success Managers for improved client relationships

• Monitor key performance indicators for client satisfaction

• Design and implement client retention and expansion playbooks

• Ensure high-quality experiences across all engagements

Requirements:

• 5+ years in Client Success or Account Management roles

• 2+ years leading client-facing teams

• Experience with enterprise or government clients

• Strong relationship management and communication skills

• Familiarity with CRM platforms like Salesforce

Drive measurable success and improve client outcomes with GovAI's innovative solutions.