Coordinator, Desk Services & Operations

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Job

Requisition  Type:

Full time Employee Group:

Staff Job Category:

Academic Administration

Employment Type:

Temporary Department:

Campus Housing - Desk Services Hiring Range:$56,494.16 - $70,617.70

Posting Information:

This posting is for an existing vacancy.

Term: 2 years

This position is being offered as a Secondment or contract opportunity.

The internal posting deadline for this position is October 16, 2026 at 11:59

PM

Job Description:

Primary Purpose The Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five residence communities. This includes liaising with the Residence Life and Residence Learning teams, as well as other members of the Department of Campus Housing, and various campus partners to contribute to the advancement of the department’s goals regarding student services and customer experience.

As a member of the Desk Services Management Team, the Coordinator is responsible for supervisory duties that directly impact the customer's experience at each residence front desk, as well as contributing to a positive team culture amongst student-staff.

The Coordinator, Desk Services and Operations is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

Key Accountabilities Student-Staff Scheduling Schedules at-the-desk onboarding training for all new staff.

Plans and schedules training for all returning staff based on their level of experience and needs.

Prepares monthly schedules for 25-75 staff (over 700 shifts per month) at five front desk locations.

Educates student-staff on time management and works with staff to create schedules that allow them to balance their work, academic schedules and extracurricular commitments.

Manages all shift trades, time off requests, and emergency coverage situations during business hours.

Adheres to legislative policies and procedures (i.e. University of Waterloo, Employment Standards Act, etc.) relating to scheduling of staff in the incumbents area (i.e. overtime, statutory holidays, vacation, etc.).Leadership and Supervisory Effectively supervises Team Leaders and facilitates weekly meetings to review issues, provide opportunities for personal and professional development, providing day-to-day guidance to problem-solve issues within assigned areas.

Supervises Front Desk Trainers throughout the term to ensure that onboarding and ongoing training of student-staff is successful, facilitates one-on-ones and provides day-to-day guidance

Supervises Front Desk Assistants (FDAs) outlining clear expectations and responsibilities, ensuring student-staff are performing in accordance with departmental policies, values and processes.

Effectively measures and evaluates performance of direct reports, delivering evaluations to staff through both formal termly evaluations and informal methods…