Customer Quality Specialist

Group Summary

The Mechatronics, Mirrors and Lighting group specializing in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent vision systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer quality meetings
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Performs customer good will visits as required

• Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
• Facilitate quality related meetings for assigned products and keep up to date meeting minutes
• Leads and coordinates problem solving for internal concern resolution
• Coordinates and approves shop floor containment process and follows up on execution
• Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages
• Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
• Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
• Reviews and supports work orders for engineering changes, special build, and service
• Participates in 5S implementation.
• Perform daily line walks/audits on assigned assembly lines
• Always maintains safety and good housekeeping

• Participates in Troubled Incident Report (TIR) investigation, prepares 8D report
• Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures
• Trains Inspectors/Operators on proper inspection techniques

• Supports reduction/elimination of added operators
• Reviews/assesses process improvements
• Suggests part design alternatives to reduce costs
• Supports Business Center initiatives to reduce scrap and improve efficiency
• Provides timely disposition on QPF/DMN material (on hold or rejected products)
• Identify and implement labor savings opportunities (direct and indirect) where feasible

• Conducts self-audits to current procedures as assigned
• Leads the resolution of Corrective Action Requests as assigned
• Participates in Quality Systems Audits with customer and external auditors

• Performs training to Operation Quality Procedures
• Provide guidance mentorship for Plant Quality Specialist
• Train members of operations team in specific quality disciplines as required
• Perform other duties as required

• Completion of community college diploma/certificate.
• 3 to less than 5 years of work related experience.
• Minimum completion of post-secondary education program in mechanical/quality engineering

$65,000 - $80,000

• Conveniently close to Highway 404
• Medical and Dental Benefits
• Profit Sharing (EEPPP) and Group RRSP Program
• Company Paid Basic Life Insurance and AD&D
• Corporate Plans for Roger's Cellphone Data Plan
• Employee Discounts:
  Auto and Home Insurance, Retail, Restaurants, etc.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously.

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Regular / Permanent

Magna Mechatronics, Mirrors & Lighting