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Job Description & How to Apply Below
Advance your career as a Senior Product Pre-Sales Engineer at NiCE with a focus on customer-centric AI solutions. Engage with strategic accounts and influence impactful results!
Your role at NiCE involves guiding customers towards tailored solutions through our customer service automation offerings. Drawing from your extensive experience in technical sales and CCaaS, you will define and present solution strategies that resonate with customer objectives.
Key Responsibilities:
• Effectively demonstrate NiCE’s automation solutions through presentations
• Analyze and document client infrastructure in automation and messaging
• Participate in discovery calls to identify customer opportunities
• Foster collaboration between Sales, Engineering, and Product teams
• Utilize strong problem-solving skills to address client needs
Requirements:
• Bachelor’s degree in a technology-related field; MBA preferred
• 7+ years’ experience in technical roles
• Proven expertise in customer engagement and consulting
• 5+ years within a contact center environment
• Knowledge of chatbot and analytics solutions
Shape customer interactions at NiCE by leveraging your technical acumen and problem-solving abilities in this dynamic role.
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Position Requirements
10+ Years
work experience
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