Member Services Representative Credit Union

Newmarket Credit Union is inviting applications for the role of Member Services Representative. If you’re passionate about helping people, enjoy working in a community-focused financial environment, and thrive in a busy frontline role, this could be the perfect opportunity for you.

As a Member Services Representative, you’ll be the first point of contact for our members across multiple channels — in person, by phone, email, online and virtually. This is a varied, fast-paced role involving financial transactions, member support, lending administration and day-to-day operational duties.

You’ll work as part of a dedicated team committed to delivering exceptional service and ensuring compliance with regulatory standards.

• Deliver frontline services to members across all communication channels
• Process transactions including lodgements, withdrawals, SCTs, EFTs, bill payments and foreign exchange
• Manage new member applications and provide information on credit union products and services
• Pay out approved loans and assist members with account management
• Support credit control queries and elevate where appropriate
• Complete cash balancing, reporting and end-of-day procedures
• Maintain and update member accounts accurately
• Provide administrative support including document management, filing, scanning and email handling
• Assist with AML and compliance duties in line with legislation and internal policies
• Participate in credit union projects, events and promotional activities
• Undertake additional duties as assigned by the Operations Manager

• Experience in frontline customer or member services
• Experience handling cash
• Previous financial services experience (Credit Union or banking an advantage)
• Knowledge of financial/credit union systems (Progress Banking experience is ideal)
• Strong IT skills (MS Word, Excel, email)
• Excellent communication, organisational and administrative abilities
• A willingness to learn and develop
• Proficiency in English
• A genuine interest in serving members within a community-based credit union

• A QFA or APA (Loans) is desirable
• Candidates without these qualifications must be willing to work towards the Central Bank’s minimum competency requirements
• Training and study support will be provided for the right candidate

Competitive salary commensurate with experience

20th March 2026

Canvassing will disqualify.

Newmarket Credit Union is an Equal Opportunities Employer.

Newmarket Credit Union is regulated by the Central Bank of Ireland.

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