Medical Receptionist

Orchard House Surgery based in Newmarket,has an opportunity for an enthusiastic and proactive receptionist to join our team, on apart-time basis for 25 hours per week to be worked as follows:

Wednesday 8am 6.30pm, Thursday 8am 2pm and Friday 8am 6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online or by telephone.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients or outside agencies, signposting to the appropriate staff member.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining medical records, photocopying, filing and scanning.

We are a 6-partner PMS practice in Newmarketwith approx. 11,400 patients and employ 3 further salaried doctors. The practice is one of three based that provides a high level of care to our patients in Newmarket and surrounding villages.

If you would like to find out more information about thisrole, please see the attached job specification.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.